Complete Design, Installation & Removal Holiday Light Service
866.XMAS.XPERTS
866.962.7973
866.962.7973
Frequently Asked Questions
Why should I have you provide the lights when I can buy them at the store?
We highly recommend having us provide the lights if this is your first time using our service. We not only provide the lights but all the essential extension cords, photocell timers, and any clips, stakes, or ties, to properly install the display. When we remove the lights everything is yours to keep, this way for future years you just pay for the installation and removal. We call this the "investment" the first year when purchasing the lights as you will re-use the lights for approximately 3-5 years. (Please note that each year you must allow for a 10% failure rate on all lights as they go through winter weather conditions in our area.)
Do you take the lights down at the end of the season?
Yes, removal is included in the price. Removals begin January 7 and go through January 31(weather permitting). No appointment is necessary for removal, as a set schedule is created to ensure that all of our customers lights are removed in a timely manner. We contact you 10-12 days before your removal date to let you know the date and time we will remove your display.
What happens if I have a problem with my lights?
Our professional technicians will make sure that your display is fully functional upon completion of your installation. If you notice any defects in your display within the first 24 hours, please contact us and we will gladly come out to correct the issue. If you notice any defects after 24 hours of your installation and you are having problems with your lights, refer to the service call pricing sheet provided at the time of installation, or call for details.
When should I schedule my installation?
Due to an extremely short season, the sooner you schedule your installation the better chance you will have to get your lights installed and choose a date that you prefer. We begin installing in early October and end in late December. We offer early bird discounts up until November 5th, call for details. Remember the lights don't have to be turned on until you're ready!
What areas do you provide service to?
We provide service in Long Island, Manhattan, Brooklyn, Queens, Bronx, Staten Island, Westchester, NY and New Jersey areas. Please call if you live outside of these areas as we do travel beyond our service locations to meet your demand.
How much does your service cost?
The cost of your display depends on the size and stories of your home and where you would like the lights to be installed. Extra features such as trees, bushes, path lighting, interior displays will also determine the price of your display. Please contact us today for a free estimate with one of our professional technicians.
Do you provide the lights or do I?
Creative Christmas Displays has complete packages that include the lights, timers, extension cords, the installation and removal. The complete packages also allows you to choose from a selection of colors and either the traditional style Christmas lights or icicles lights. If you already have the lights you would like to use, that’s not a problem. (CCD recommends all new customers to purchase new lights the first year to eliminate any issues with old/tangled or broken sets)
Do I need to be home for the installation?
Most of the time our customers do not need to be at home during the installation. Our highly trained installation teams can complete the installation whether you are home or not. In some cases the power supply access may be inside the garage behind a locked fence or gate, and in that case the home owner would need to be home to grant us access.
Why should I choose to use Creative Christmas Displays vs. another Christmas lighting company?
You should choose Creative Christmas Displays because we are the ultimate holiday light professionals. CCD has been in the holiday decorating business for over twenty years. We are not a franchise business like most other companies you will come across which have very little experience. We have maintained an extremely high rate of customer retention throughout our twenty successful years. Our professional team will make sure that we provide creative design expertise, top quality products, and unmatched service. You can also count on us to come back after the holidays and remove your decorations. Don’t let yourself become a victim to many other companies that take your money and run. Most importantly we are fully insured so you are sure to have a safe and hassle free holiday installation and removal.
For any additional questions or concerns, please contact one of our professional sales associates at (866) 962-7973.
